Services
Annual Maintenance & Technical Support
Critical traffic monitoring, Weigh-In-Motion, and ICT network systems operate under harsh environmental and operational conditions. System failures lead directly to uncaptured revenue, enforcement gaps, and costly emergency repairs. At Kistron Systems Limited, our Annual Maintenance Contracts (AMCs) and Technical Support services provide structured preventive maintenance, rapid incident response, and continuous software updates—ensuring your assets deliver maximum uptime and continuous compliance.
Core Scope & Capabilities
Preventive Maintenance Schedules: Structured bi-monthly or quarterly on-site inspections covering physical cleaning, cable checks, power system audits, and sensor alignment.
Rapid Incident Response & SLAs: Guaranteed response times for emergency repairs and hardware failures backed by binding Service Level Agreements (SLAs).
Remote System Monitoring & Diagnostics: Continuous remote health tracking for edge data servers, network backhaul links, ANPR cameras, and sensor arrays to catch failures before they cause downtime.
Software, Firmware & Security Patching: Regular operating system updates, application optimization, and security patch deployment across field controllers and central platforms.
Spare Parts Logistics & Inventory Management: Priority access to certified OEM replacement components, minimizing wait times during critical field repairs.
Deliverables You Receive
Custom Annual Maintenance Contract (AMC) & SLA Documentation
Detailed Site Inspection & Health Diagnostic Audit Logs
24/7 Helpdesk Access & Priority Ticket Resolution
Software Patching & Performance Optimization Reports